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Customer Service

Toll Free: (800) 482-9235
Direct: (630) 682-8767
Fax: (630) 682-8850


Vaxcel International Co. Ltd.
121 E. North Avenue
Carol Stream, IL 60188


8:00 a.m.–5:00 p.m. CT

Warranty Information

Vaxcel warrants all of our products against defects in workmanship and finishes for one year following the date of shipment.

In addition:

  • any product with an integrated motion sensor, including all Dualux® and Instalux® products, are supported by a 5-year warranty for the functionality of the product.
  • any product with integrated LED modules are covered by a 5-year warranty on the LED functionality.
  • any Vaxcel fan motor has a lifetime warranty for the original purchaser of the fan.

Vaxcel reserves the right to repair, replace or issue a credit for any properly installed product, provided it is returned per RMA instruction. This warranty is limited to the cost of the product only and does not extend to transportation, installation or replacement costs.

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